Question: How do I buy a number?
Answer: To buy a phone number, go to Teli Voice, create a New Campaign, then select Buy phone number and enter your desired area code. For SMS, you’ll need to book a demo with the Teli team so we can complete your 10DLC and A2P registration. You can book that here: https://home.teli.ai/support/sales
Question: Can I use my existing phone number with Teli AI?
Answer: At this time, you cannot import an existing phone number into Teli. We provision new numbers for you based on your preferred area code and use those for your AI Voice and SMS campaigns.
Question: What business information do you need to set up SMS?
Answer: For SMS and 10DLC/A2P registration, we’ll need:
Business name
EIN
Business address
Logo
Question: Is there a fee to register for SMS (10DLC/A2P)?
Answer: Yes. There is a one-time pass-through fee from our telephony provider to register your brand and campaign for compliant SMS sending.
Question: Do you help with writing prompts or scripts?
Answer: Yes. We provide a library of default agents and proven prompt templates. We can also help you tweak and customize prompts for your specific use case, offers, and objections.
Question: What systems can Teli AI integrate with?
Answer: We can integrate with most modern CRMs and tools that support webhooks, APIs, or Zapier (for example, GoHighLevel and similar platforms). If you’re unsure, just share what you’re using and we’ll confirm integration options.
Question: Can I change my prompts or flows later?
Answer: Absolutely. Prompts and flows can be updated anytime as your offers, processes, or preferences change. We actually recommend iterating over time based on performance.
Question: Can Teli AI live-transfer calls to my team?
Answer: Yes. We can configure your agents to live-transfer calls to you or your team once a lead is qualified or when the caller requests a real person.
Question: Can Teli AI book appointments on my calendar?
Answer: Yes. Teli AI can be connected to your calendar system (for example, Google Calendar or Cal.com) and book appointments based on your availability. The agent can also send confirmations and reminders via SMS, depending on your setup.
Question: Do you offer pre-built agents, or do I have to build everything from scratch?
Answer: We offer multiple pre-built, proven agents you can start with right away. From there, you can customize prompts, tone, questions, and flows to match your brand and process—either on your own or with our help.
Question: How do I run a lead list or campaign?
Answer: To run a lead list, first create an AI agent under the AI Agents tab. Next, upload your lead list under the Contacts tab. If you are using text message and you have A2P/10DLC registration complete, then you can launch a campaign directly under the SMS campaigns tab.
Question: How do I start a SMS campaign?
Answer: In order to start an SMS campaign, first make sure you’ve uploaded your CSV file inside the Contacts section. Once your contacts are uploaded, go to SMS Campaigns and click New Campaign. From there, choose your contact list, select the AI agent you want to use for the campaign, and select "Activate".
Question: Does Teli's agents stop working at a certain time of day?
Answer: Teli stops working after 8PM and before 8AM per TCPA rules. This does not prevent you from manually texting, but please be aware that any manual texts will disable AI thereafter. The 8PM is local time and is determined by the lead's current address. If you uploaded the leads without their address info, Teli will make that decision based on their phone number's area code.
Question: Is there a way to set up templates that we can click on for a quick reply in Teli AI?
Answer: Teli supports a keyword base system under the "Settings" tab that allows admins on the team accounts to add quick responses. When the last message from the lead includes these added keywords, you will have the option to click on the quick responses and send them out.